⚠ Due to COVID-19, traveling is currently restricted at most locations of Pakistan. There is a possibility that many hotels are unable to update their room availability, if you face any issues in searching your desired hotel or If you have any travel plans or hotel bookings related questions, please reach out at our live chat or email us at firstname.lastname@example.org
Batoota Private Limited is based in Karachi, Pakistan. Batoota is a travel media company and aims to become Pakistan’s number one travel guide and booking portal. We show the renowned tourist spots of Pakistan to the world along with the hidden beauties in different parts of Pakistan.
We collect information about you when:
We explain each of these in more detail below, but to be clear, Batoota does not, and will not, sell information about you to anyone. We only use your information as set out in this notice and we will only share your information with third parties for commercial purposes such as marketing or promotions if we have your consent to do so; or where we’ve engaged a company outside Batoota to provide a service for us (which might involve them handling your information, but this is only when we have proper safeguards in place); or where we’re obliged by law to share information with authorities
You sometimes give us information like your name, email address, phone number, and/or postal address. You might also give us information about yourself such as your favorite places to go and profile photo as part of creating a profile with Batoota. We use this information to:
Except where we are relying on your consent, or fulfilling some aspect of a contract with you (which will include not only purchases and competition entries, but may also include administration of your account or related feedback or queries), we will be processing your data in these ways – including for marketing purposes – because we believe it is in our legitimate interests to do so.
Feedback and errors: Where you contact us to ask for help to resolve an issue on our websites or mobile applications we may ask for your name, your email address and any information you choose to give us as part of servicing your request, including a textural description of your issue, and screenshots of the issue you may be seeing. When you submit your request, we will also automatically collect technical information from your device to assist us to solve your issue - this includes things like the device you’re using, the operating system used by your device, the application version and build number, your battery level, your mobile carrier and what country you’re in. We may also receive information about all the screens you visited before an error appeared and the order in which you visited them. All of this information is only used to assist us solve any bugs that you’re experiencing.
We also collect and use personal information contained in photographs and stories that we publish (like faces and other information about people contained in a video or photo, or a story) and that you post to our apps, social media sites, and online forums or send directly to us. This is so we can:
When you view our sites and applications on your devices, we collect technical information like: the type of device you are using (e.g. phone, computer, other); the version of the operating system running on the device; the version and build of the application being used; anonymous usage statistics and crash reporting data; and unique identifier details for your device such as the IP address (a unique number that identifies your computer whilst accessing the internet), IMEI number (a unique number that identifies your mobile phone), or advertising identifier (unique ID that enables us to show you ads that are targeted to you). However, unique identifiers are anonymised and we do not use this information to identify you as an individual. We consider this necessary either to process and administer your contractual use of our sites and applications, or for our legitimate interests in operating and improving them (including personalizing your user experience). Specifically, we use these details to:
We may also collect the above sorts of information in relation to businesses we work with and the people who work in them. Again, this falls within our core function as a booking portal, media and publishing organization providing informative content. This is so we can:
If you work for Batoota (as an employee or as a freelancer) we keep information about you in the context of that employment or contractual relationship. There are some differences in how we deal with that type of personal information because of the different relationships with our Batoota people nationwide and the different locations that you’re all working in. If you are in this group and want further information on how we deal with information about you, please contact our Human Resources personnel or the person who you report to when you work with us and they will provide you with the privacy notice that applies to you.
Batoota share personal information only with our staff and contractors in our different segments.
Wherever we give your information to a person or business who is not Batoota’s employee, we only do
so for one of the purposes set out in this notice. And we always ensure that we have appropriate
safeguards in place (such as agreements setting out our obligations when using your information) before
sharing your information in order to ensure that your information is protected.
Where relevant, we might provide your information to businesses and individuals that we engage to assist us to provide our products and services to you (for example, our printers, software developers, travel writers, photographers, and editors). If you make a booking on our online portals using your credit card, we may provide your information to credit card payment processing companies. When we give your information to these businesses and individuals, this may involve transferring your data from one country to another. However, their use of your data will always be limited to acting on our instructions and regulated under a contract that adequately protects your data. International transfers will be subject to one of the lawfully permitted bases to share personal data outside the EEA wherever applicable.
If legal or health and safety issues arise we may also have to make disclosures to relevant organisations (like the police or relevant government departments and regulators) to deal with these matters.
One of the best things about the Batoota community is that everyone is keen to share their views and experiences with others. We welcome your contributions, but please respect the privacy of others and don’t share their information. If you want to post information about yourself to our sites or applications we'll assume that you understand how our services work and are happy for your information to be shared. If you later decide you’d like your information removed from a site or an application, please let us know. Where reasonable and possible, and subject to considerations of public interest and freedom of expression, we will remove that information at the next practical opportunity. Where it has been included in one of our printed publications, that may be removed in the next reprint or next edition.
You have rights in relation to our use of your personal information.
Right to request access– you can ask us what information we hold about you and check that we are complying with the laws that apply to the way we use your information. We won’t charge you a fee for this, unless you ask for excessive information or you repeatedly contact us or you don’t have a proper reason to contact us. If you make repeat requests or we don’t believe you have a proper reason for asking us, we might refuse your request. We might ask you for more information about yourself so that we can make sure you are who you say you are before providing you with any information.
Right to request correction – if you think that we have incorrect or incomplete information about you, you can request that we correct or update it. If we think the information is actually correct, we will tell you why. While we are assessing whether or not the information is incorrect or incomplete we will restrict the information. If we have provided incorrect or incomplete information about you to someone else, we will request that they also update your information following your request.
Right to request deletion (“right to be forgotten”) – in the following situations you have the right to ask us to delete your information:
We will only retain your personal data for as long as we have a lawful reason to do so, linked to the purposes set out in this Privacy Notice. This is subject to any reasonable requests by you which will be considered as above.